What is your return/exchange policy?

Unless we shipped you the wrong item, all online sales are final, no returns or exchanges. We guarantee that all products are free from any defects at time of shipping. Please read the product descriptions very carefully before you place an order. If you bought any of our products from any of our retail partners in Guam, we do not offer returns or exchanges, instead- You must do the return or exchange with the retail store you bought the item from. Each retailer will have different policies on returns or exchanges so please review them carefully. For more questions about the product or if you were shipped the wrong item, please email shophelloguam@gmail.com.

How long will my order take to ship?

We ship through USPS (United States Postal Service). Shipping from the island of Guam can take anywhere between 5-14 days, this also depends on your location. International shipping may take even longer and may incur higher postage fees. Our shipping includes handling and surcharges. You are responsible for any customs or duties incurred in the country or place you are receiving our goods from.

Do you ship within Guam?

Yes, we can ship within Guam.

I have a question about my order, who do I contact?

Send us your order no. and inquiry to: shophelloguam@gmail.com. We do our best to respond to inquiries as soon as possible.

I'd like to order in bulk or be a distributor of your products, who do I contact?

We can offer bulk or wholesale pricing if you are interested in becoming a retail partner or re-seller online. Send us your inquiry to: shophelloguam@gmail.com.

I have an awesome idea and would like to collaborate, who do I contact?

Sure, we're always open to potential fresh ideas and creative partners, contact us at shophelloguam@gmail.com

What is it like living in Guam?

We think island living is awesome! Guam is a US territory, therefore you can expect most US mainland amenities but with a local twist. The people are warm and friendly and the atmosphere is laid back. You're never too far from the beach and the waters around the island are crystal clear and warm all year-round.